What we collect
What you send us, and a few details about the visit.
When you write to us, we keep your email, your message, a website if you give one, the topics you pick, and your name if you give it in the chat. We also keep the page you wrote from, the site or link that brought you here, your browser type, the time, and your approximate location (city, region and country). We don’t keep your IP address.
When you use the chat, we keep the conversation, the page it started on, your country, and a scrambled form of your IP address, never the address itself. The assistant also makes notes on whether we might be a good fit for your business. If you ask to talk to us, we keep your email and a short summary too, and the conversation comes to us with your message. We also keep any thumbs up or down you give a reply. We try to remove card and ID numbers typed into the chat from what we store.
The tips list is opt-in. After you write to us, you can press “Yes, send them” to get the occasional tip by email. Nothing signs you up unless you press it.
In your browser, the form keeps your unsent note and email on your device until you send them, and the home page remembers your motion setting for that tab. We don’t use analytics, advertising or tracking cookies. Client accounts use a sign-in cookie to stay signed in.
How we use it
We use what you send to reply to you and to talk about working together. If you joined the tips list, we use your email to send the tips.
The chat is an AI assistant, and it tells you it’s an AI. We use past chats to test the chat and improve it.
Who helps us
A few providers help us run this site:
Our hosting and database provider runs the site and the chat, and stores what you send. An AI model provider writes the chat’s replies, so it reads your chat messages. Our email provider sends us your messages and sends the tips emails. Our scheduling provider handles bookings if you book a call.
We don’t sell your information.
How long we keep it
Today, we keep things for about this long:
Chats are usually deleted after about 30 days. If you write to us, or ask the chat to put you in touch, we keep your message, the chat and any booking for about 180 days, in case you come back. If you become a client, we keep them as part of working together. You stay on the tips list until you unsubscribe.
Your choices
You can unsubscribe from the tips emails with the link in any of them.
To ask about, correct or delete your information, write to us at [email protected].
Contact
Questions about this page go to [email protected].
We may update this page; the date at the top shows the latest version.